ALL IN ORDER – ACCESSIBILITY & REASONABLE ADJUSTMENTS POLICY

  1. Purpose

All In Order is committed to providing services that are accessible, inclusive, and fair. This policy explains how we support individuals who may require reasonable adjustments to access our services.

We aim to ensure that no individual is placed at a disadvantage due to disability, health condition, or accessibility needs.

  1. Legal Framework

This policy is informed by the Equality Act 2010, which requires service providers to make reasonable adjustments to avoid substantial disadvantage to disabled persons.

  1. Scope

This policy applies to:

  • Clients and prospective clients
  • Individuals communicating with All In Order
  • Users of our website and services
  1. What Are Reasonable Adjustments?

Reasonable adjustments are changes that help ensure fair access to services. What is “reasonable” will depend on individual circumstances, the nature of the service, and practicality.

  1. Examples of Reasonable Adjustments

Where appropriate, All In Order may offer adjustments such as:

  • Communicating by email rather than telephone
  • Allowing additional time for responses or appointments
  • Providing information in clear, plain language
  • Adjusting how meetings or consultations are conducted
  • Accepting instructions or information in alternative formats
  • Flexibility around communication methods

This list is not exhaustive.

  1. What We Cannot Do

All In Order cannot:

  • Provide legal representation unless expressly agreed in writing
  • Make adjustments that would fundamentally alter the nature of the service
  • Provide adjustments that are not reasonable or proportionate
  1. Requesting Adjustments

Individuals may request reasonable adjustments by contacting us using the details below. Requests will be considered on a case-by-case basis.

We encourage individuals to let us know about any needs as early as possible so adjustments can be arranged.

  1. Confidentiality

Information relating to accessibility needs or disabilities will be treated confidentially and handled in accordance with data protection law.

  1. Review and Monitoring

This policy is reviewed periodically to ensure it remains appropriate and effective.

  1. Contact

For accessibility or reasonable adjustment requests, please contact:

All In Order

Tramshed,

Pendyris St,

Cardiff,

CF11 6BH

South Wales, United Kingdom
Email: AIO.advice@outlook.com
Telephone: 07523953144

Website: www.all-in-order.co.uk